Thank you for shopping with STORiES. We understand that sometimes items may not meet your expectations or may require a change due to unforeseen circumstances. Therefore, we have created a comprehensive Return and Exchange Policy to ensure customer satisfaction. Please note that no return or exchange for sale items.

Returns

If you are not entirely satisfied with your purchase, we accept returns within 14 days of receiving the item(s). To initiate the return process, please email us at info@storieshongkong.com with your order number and the reason for the return.

Once we receive your email, we will provide you with a return authorization number and the shipping address to send the item(s) back to us. Please ensure that the item(s) are in its original condition with tags attached and in its original packaging. Once we receive and inspect the item(s), we will issue a shopping credit within 7 business days to your original payment method, minus any shipping fees. We only offer return in store credits.

Please note that any items marked as Sale are non-refundable and cannot be returned.

Exchanges

Due to the limited stock level of our product offerings, please place a new order after you complete your original return process. We do not offer exchanges except for:

If you received a defective or incorrect item(s), we offer free exchanges within 14 days of receiving the item(s). To initiate the exchange process, please email us at info@storieshongkong.com with your order number, the reason for the exchange, and photos of the defective or incorrect item(s).

Once we receive your email, we will provide you with an exchange authorization number and the shipping address to send the item(s) back to us. Please ensure that the item(s) are in its original condition with tags attached and in its original packaging. Once we receive and inspect the item(s), we will ship the replacement item(s) to you free of charge.

If you have any further questions or concerns, please do not hesitate to contact us at info@storieshongkong.com. We are committed to providing exceptional customer service and will do our best to resolve any issues promptly.

Thank you for choosing STORiES.

Sincerely,

STORiES Team
info@storieshongkong.com